Please call 48 hours in advance for specific problems, bath, vaccination, and health exam appointments. Bathing patients are scheduled during the weekdays and we prefer for them to be dropped off between 7-8am and to stay with us for the day.

We will phone you as soon as your pet is ready to go. Surgical patients have special requirements for food and water prior to a surgical procedure; please call 72 hours in advance for surgeries.

Please call 24 business hours in advance to cancel your appointment. We do require 48 hours notice when needing to reschedule or cancel a medical procedure and surgery.

We certainly can understand when something unexpected comes up and the need to cancel with little notice will happen. However, if this occurs on a regular basis, we may feel the need to impose a late notice cancellation fee, depending on the type of appointment you are canceling.

We appreciate your busy schedule and would like to accommodate your needs of picking up your pet. We prefer pets that are hospitalized overnight for surgical and medical reasons be discharged no earlier than 8:30 am. This allows us the time necessary to medically treat and evaluate your pet. We do require scheduled appointments for the discharge of your pet.

We are happy to accommodate your pet’s special diet needs. We stock Hill's prescription diets, so please inform us if your pet’s dietary needs are different from what our hospital offers so we may be able to meet your pet’s special needs. Please phone ahead for your pet’s special diet and we’ll be sure to have it available and ready. Special orders are placed weekly.

Please give us 48 hours notice in advance for prescription refills. This allows sufficient time for the veterinarian to approve and dispense any medications.

To help prepare for the costs of a surgeries or extensive medical procedures, a treatment plan will be provided for you prior to treatment. However, treatment plans for general exams, simple office visits and progress exams are only provided when requested by the client. In emergency situations, we will make every attempt to inform you of the cost before procedures are undertaken. However, accurate estimating of final fees is often difficult due to the variables of pet illnesses and injury. For all day admission patients (surgeries included), we require a deposit of the low end of the treatment plan be made at the time of admission.

Our financial policy requires payment at the time of service. We accept the following methods of payment: Visa, MC, Discover, AMX, Cashier’s Check, Care Credit, and Scratchpay. We do not accept personal checks. However, should we bend the policy and accept this form of payment; we will require your social security number and driver's license.